We're Here For You: What You Can Expect From Us During Covid-19
Due to the circumstances surrounding Covid-19, I wanted to share our thoughts and how we are handling things to prioritize your health and the transportation of our puppies. We have been making an effort to routinely clean and sterilize our dogs and puppies living environment to keep things as germ free as possible.
We are actively considering guidance from our local and national authorities and are complying with the laws and recommendations surrounding Covid-19.
We know you may have specific questions, so we’ve outlined a few below to help you understand more specifically what we are doing in these situations:
I reserved a puppy from you and requested transportation. Is this still an option?
We are going to work with you through any situation as best we can. Right now, we don’t foresee any issues with still arranging transportation through our puppy nanny service or in-flight cargo. You can learn more about these options here. If you request transportation, we will be transporting puppies in brand new kennels. Your puppy will be bathed and all items that come with her will either be brand new or sterilized before your puppy arrives to you.
Although we can’t predict what the future holds as far as rules and regulations surrounding transportation, please know if there is ever a situation with laws prohibiting us from transporting your puppy, you can rest assured we will work with you giving you a few options:
We can hold your puppy until transportation is safer and laws are relieved at no extra boarding cost to you (only when laws prohibit transportation).
If you want to enroll your puppy in our advanced 3 or 5 week obedience training, this will be a good time for us to work on their obedience and commands while waiting to see if situations change.
We can offer a 100% refund (only in this case where laws prohibit us from arranging transportation).
If cargo flight or flying with a nanny is prohibited, we still may be able to arrange ground transportation. These arrangements can be discussed on a case-by-case basis if your prior chosen transportation option is no longer an option.
Will I still be able to visit or pick my puppy up in person?
If you live outside of Utah and were previous considering flying in to pick up your puppy, we would strongly advise you to evaluate your state rules and guidance surrounding air travel and heed your state’s advice. That being said, we are open to visitors if you find it is safe to do so. In addition to our normal visitation rules, we have a few more rules during this time that we ask you to comply with:
We will have hand sanitizer available for all visitors and we ask that you use this at the beginning and end of your visit.
If you are planning on coming with others, we ask that you only bring one other person with you. I know sometimes it’s fun to have the whole family visit and see their new puppy, but it will be harder to contain the spread of germs the more there are.
If you have any additional questions or concerns, you can always reach out to us and we’ll be happy to talk through any circumstances in question.
Thank you all so much for your support during this time and my husband and I wish you all good health and fortune as we work together to stay safe and get through this challenging time together.
Sincerely,
Marlene
Owner of My Doodle Maltipoos